Moving home? Check broadband before upgrading
Everyday bills
Separate moving an existing Unifi service from choosing a new package or starting another commitment.
Confirm service at the exact new address and the terms of moving your current plan before accepting an upgrade.
A move and an upgrade are different decisions
Unifi’s relocation page provides a process for moving an existing home service and notes that a package upgrade comes with a new service contract. Do not treat a sales offer received during a move as if it were merely an address change.
Ask for two written options where available: relocating the current service, and changing the package. Record the remaining commitment and the proposed new commitment separately. A lower monthly headline is not enough to compare them.
Make the new address specific
Provide the exact unit or house address through the official service channel. General coverage in a neighbourhood does not establish that your installation can happen on the day you want. Ask what is confirmed, what remains subject to checks, and when you will receive an appointment.
Check the building’s access arrangements and any permission needed for installation. Keep a short-term connection plan for the gap between moving out and confirmed activation; do not cancel a useful fallback based only on an estimated appointment.
Budget the transition
List any quoted relocation, non-standard installation, equipment and overlap charges. Ask which existing devices must move with you and which, if any, must be returned. Only count a fee as waived when the waiver is confirmed for your order.
Keep the service request number, installation scope and contract summary. This guide does not quote a universal relocation fee or guarantee contract treatment: those depend on the actual arrangement. The useful next step is a comparable written quote, not automatically purchasing faster broadband because you are changing homes.
AI-assisted writing and source checking; no independent human editorial review, product test or site visit is claimed.
Sources and scope
The sources support the factual statements; examples and advice are identified separately. We do not claim hands-on testing or first-hand visits.